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  • Associated Press, America Online. "AP-AOL Instant-Messaging Trends Survey: Mobile IM Use Up." MarketingCharts.com. Nov. 15, 2007. http://www.marketingcharts.com/direct/ap-aol-instant-messaging-trends-
    survey-mobile-im-use-up-2399/
  • Boyd, Danah. "What I mean when I say 'email is dead' in reference to teens." Apophenia. Nov. 7, 2006. http://www.zephoria.org/thoughts/archives/2006/11/07/what_i_mean_whe.html
  • BusinessWeek. "E-mail is So Five Minutes Ago." Nov. 28, 2005. http://www.businessweek.com/magazine/content/05_48/b3961120.htm
  • Lenhart, Amanda et al. "Writing, Technology and Teens." Pew Internet & American Life Project. April 24, 2008. http://www.pewinternet.org/pdfs/PIP_Writing_Report_FINAL3.pdf
  • Ohio State University Research. "Instant Messaging Proves Useful in Reducing Workplace Interruption." http://researchnews.osu.edu/archive/iminwork.htm
  • Pew Internet & American Life Project. "Daily Internet Activities." Feb. 15, 2008. http://www.pewinternet.org/trends/Daily_Internet_Activites_2.15.08.htm
  • Pew Internet & American Life Project. "Internet Activities." http://www.pewinternet.org/trends/Internet_Activites_2.15.08.htm
  • Pew Internet & American Life Project. "Teens Forge Forward with the Internet and Other New Technologies." July 25, 2005. http://www.pewinternet.org/PPF/r/109/press_release.asp
  • Suarez, Luis. "I Freed Myself from E-mail's Grip." The New York Times. June 29, 2008. http://www.nytimes.com/2008/06/29/jobs/29pre.html
  • The U.S. National Archives. "Frequently Asked Questions About Instant Messaging." http://www.archives.gov/records-mgmt/initiatives/im-faq.html
  • Zelenka, Anne. "Why Instant Messaging is a Better Collaboration Tool than E-mail." Web Worker Daily. Jan. 6, 2007. http://webworkerdaily.com/2007/01/05/why-instant-messaging-is-
    better-for-collaboration-than-email/